Frequently Asked Questions

About Us

Welcome to Chikae Jewellery, where elegance meets craftsmanship in every piece of jewellery. Founded in 2020, we are a small business dedicated to providing you with exquisite jewellery that resonates with timeless beauty and contemporary allure.

At Chikae, we believe that jewellery is more than just an accessory; it's an expression of individuality, a symbol of love, and a reflection of personal style. Whether you're marking a milestone, celebrating an achievement, or simply indulging in self-expression, our collections offer something special for every occasion.

We understand that purchasing jewellery is a deeply personal experience, which is why we prioritise customer satisfaction above all else. From our easy-to-navigate online store to our attentive customer service team, we strive to make your shopping experience seamless and enjoyable, guiding you every step of the way to find the perfect piece that speaks to you.

We cherish the relationships we build with our customers. Whether you're a first-time shopper or a returning client, we welcome you to join the Chikae Jewellery family and embark on a journey of elegance, sophistication, and enduring beauty.

Thank you for choosing Chikae.

Shipping Policy

Orders are typically processed and dispatched within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

For more information please check out our shipping policy here: https://chikaestore.co.uk/policies/shipping-policy

Returns Policy

We offer a 14-day satisfaction guarantee, allowing you to return your jewellery for a full refund or exchange within 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

For more information please check out our returns policy here: https://chikaestore.co.uk/policies/refund-policy

Contact

To get in touch, please email us at:

Email: contact@chikaestore.co.uk

Alternatively, you can fill in our contact request form in the contact us section on this website.

We are also available by direct message on instagram @chikaejewellery.store